At Michelle Reinhardt we are committed to protecting your privacy at all times. We will always respect the privacy and confidentiality of information provided by you.  The following privacy policy applies to all Michelle Reinhardt users, and conforms to Australia and Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Michelle Reinhardt at info@michellereinhardt.com.au

COLLECTION OF INFORMATION

In order to use the Michelle Reinhardt website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Michelle Reinhardt is collected via correspondence from you or your company. This may be via the telephone, Email, mail, directly through our website.

USE OF COLLECTED INFORMATION

Any details collected Michelle Reinhardt’s customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

ACCESS TO COLLECTED INFORMATION

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@michellereinhardt.com.au

PAYMENT SECURITY

All transactions are processed by a third party provider, Stripe or PayPal.

ORDERS

If you purchase a product or service from us, we may request certain personally identifiable information from you. Upon purchase you will immediately receive an email confirming your purchase and a later email to confirm shipping when appropriate. You may be required to provide contact information such as name, email, and postal address and you will be redirected through to Stripe or Paypal who deal with any transactions made on The Healing Essence website. You may be required to provide financial information such as credit card number, expiration date to purchase your product or service. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

REFUNDS & RETURNS POLICY

Due to the nature of our products and services we do not offer a refund or returns policy. If for any reason you are not completely satisfied with your purchase please email us at info@michellereinhardt.com.au

Michelle Reinhardt will not be responsible for parcels lost or damaged in transit if you choose not to insure.

COMMUNICATIONS

Michelle Reinhardt uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@michellereinhardt.com.au or unsubscribing.  You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

THIRD PARTIES

Michelle Reinhardt does share personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased. These third parties are prohibited from using your personally identifiable information for any other purpose.

LEGAL

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

SECURITY

We strive to ensure the security, integrity and privacy of personal information submitted to our website is maintained, and we periodically update our security measures in light of current technologies.

LINKS

Links from Michelle Reinhardt’s site to external entities are not covered within this policy. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please do be aware that we are no responsible for the privacy practises of other websites. The terms and conditions set out in this privacy statement only cover the domain name of www.michellereinhardt.com.au

CHANGES TO PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at info@michellereinhardt.com.au

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